Inside Help Scout

26:15
How FlexJobs Engages Customers With Proactive Messages
productHow FlexJobs Engages Customers With Proactive Messages

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.

How Brain.fm Achieved a 95% CSAT Score With Help Scout
productHow Brain.fm Achieved a 95% CSAT Score With Help Scout

Learn how Brain.fm uses Help Scout to uphold its user-first mentality and achieve as much visibility into and consistency of customer success as possible.

How OnePageCRM Reduced Their Team's Workload by 50%
productHow OnePageCRM Reduced Their Team's Workload by 50%

Since becoming a Help Scout customer, OnePageCRM has scaled its support solution without compromising a human and personalized customer experience.

Customer Story: Upstream Tech
productCustomer Story: Upstream Tech

Before adopting Help Scout, Upstream Tech's support was difficult to manage and evaluate. Help Scout has helped them deliver high-touch, exceptional support.

3:08
Customer Story: Zapier
productCustomer Story: Zapier

“The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plugins or tabs — it's just you and the customer solving a problem.”

1:34
Customer Story: GrabCad
productCustomer Story: GrabCad

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.

Customer Story: Springboard
productCustomer Story: Springboard

Since becoming a Help Scout customer, Springboard has scaled its support solution without compromising a human and personalized customer experience.

2:28
Customer Story: Influitive
productCustomer Story: Influitive

“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.”

Customer Story: Mixmax
productCustomer Story: Mixmax

Since becoming a Help Scout customer, Mixmax has scaled its support solution without compromising a human and personalized customer experience.

2:29
Customer Story: Panorama Education
productCustomer Story: Panorama Education

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page.

1:48
Customer Story: Tattly
productCustomer Story: Tattly

Tattly insists on delighting customers and uses Help Scout to make providing memorable support as easy and fun as it should be.

2:55
Customer Story: Threadless
productCustomer Story: Threadless

Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human and personalized customer experience.

Customer Story: LanguaTalk
productCustomer Story: LanguaTalk

Learn how LanguaTalk, a marketplace for online language tutoring, uses Help Scout to get customers clear and prompt answers to their questions.

Customer Story: GrowSurf
productCustomer Story: GrowSurf

Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences.

3:15
Customer Story: TeamSnap
productCustomer Story: TeamSnap

Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.

Customer Story: Tuft and Needle
productCustomer Story: Tuft and Needle

Tuft and Needle's unflinching focus on customer experience is what helped them become an exceptional company.

2:14
Customer Story: Senneca
productCustomer Story: Senneca

Since becoming a Help Scout customer, Senneca Holdings has scaled its support solution without compromising a human and personalized customer experience.

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