The Help Scout Blog

Tips and ideas to help you delight your customers

Most Recent Posts

View All Posts
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!
productQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Fast Food vs. Fine Dining in Customer Service
customer serviceFast Food vs. Fine Dining in Customer Service

What can customer service professionals learn from Geraldine DeRuiter’s review, 'Bros., Lecce: We Eat at The Worst Michelin Starred Restaurant, Ever'?

How To Make the Most of Your Customer Support Data
customer serviceHow To Make the Most of Your Customer Support Data

Customer support data is the universal language that allows you to communicate the influence your team has to the rest of the company.

View All Posts

Editor's Picks

How to Scale Customer Support Without Compromising Service
customer serviceHow to Scale Customer Support Without Compromising Service

It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.

How to Hire for Customer Service: A Step-by-Step Guide
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide

Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.

How to Build a Thriving Support Team and Department from Scratch
customer serviceHow to Build a Thriving Support Team and Department from Scratch

Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.

Subscribe to get our best content in your inbox

Discover the latest in...

Customer Service

View More Posts
Customer Self-Service: Benefits, Tips, and 5 Great Tools
customer serviceCustomer Self-Service: Benefits, Tips, and 5 Great Tools

When backed by human support, customer self-service is key to delivering excellent support. Here's what you need to know to get started.

Dealing With Abusive Customers
customer serviceDealing With Abusive Customers

Why let your human customer service team be yelled at when you could hire a robot to take it all instead? Is AI the answer to customer service abuse, or is there another way?

Omnichannel Customer Service 101: Definition, Benefits, & Tips
customer serviceOmnichannel Customer Service 101: Definition, Benefits, & Tips

Learn what omnichannel customer service is, how to get started building an omnichannel strategy, and best practices for getting it right.

View More Posts

Growth & Culture

View More Posts
Reducing and Handling Ecommerce Shipping Cost Complaints
growthReducing and Handling Ecommerce Shipping Cost Complaints

Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.

DEI at Help Scout: 2021 Update
growthDEI at Help Scout: 2021 Update

As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.

The 11 Best Ecommerce Customer Service Software Platforms
growthThe 11 Best Ecommerce Customer Service Software Platforms

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.

View More Posts

Inside Help Scout

View More Posts
26:15
How FlexJobs Engages Customers With Proactive Messages
productHow FlexJobs Engages Customers With Proactive Messages

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.

Build Better Customer Relationships With New Targeted Messages
productBuild Better Customer Relationships With New Targeted Messages

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

Quarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

View More Posts

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

Try for free