Customer support software that's built for growing businesses

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More than 12,000 businesses trust Help Scout as the backbone of their support team.

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Everything you need to deliver exceptional support


Share team inboxes

Consolidate all of your support requests in a shared inbox for seamless collaboration. Then, use features like automated workflows, collision detection, and saved replies to help customers faster than ever.

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Knowledge base

Deliver instant answers

Keep your customers in the flow by embedding help articles right on your website. With Beacon, they never have to leave the page to find an answer.

More about the Knowledge Base
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Live chat

Connect with customers

Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion

More about Live Chat


Manage your team

Measure what matters with Help Scout’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

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Connect the tools you already use

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

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Plans for every team

Help Scout grows with you to fit your needs. Learn about all our plans here or start your free trial now with Plus, everything you need to delight your customers.

What’s included

  • 5 Mailboxes, 2 Docs sites Additional Mailboxes are $10 each/month and Docs sites are $20 each/month 
  • No user limit 
  • Custom fields Set or require fields to use custom data on each conversation in workflows, reports, and the API 
  • Teams Assign conversations to a group of users and run reports on their activity 
  • Advanced permissions Grant access and visibility on the company, team, and user level 
  • Unlimited reporting history 
  • Advanced API access ​​400 API calls per minute and access reporting endpoints 
  • Salesforce, Jira, HubSpot apps 
  • HIPAA compliance  Add-on
  • Enterprise security SAML authentication and IP restrictions Add-on
View all plans



per user per month
Billed Annually

Advanced collaboration and organization for rapid growth

Free 15-day Trial
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Get started with Help Scout

Join more than 12,000 beloved brands that trust Help Scout as the backbone of their support teams.

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