Help Scout vs. Freshdesk
Help Scout is a complete customer support platform that delivers all the tools growing teams need to create a best-in-class customer experience.
Why choose Help Scout over Freshdesk?
Though Freshdesk offers a large array of features, most teams only use a fraction of what they offer. With Help Scout, you get access to a refined set of features focused on delivering the best customer experience possible — all without breaking the bank.
We’re focused on providing support teams with an easy-to-use platform that helps you do your job better — not developing a laundry list of features that weigh you down.
Scales with you
Help Scout is built for growing teams. Start with a simple shared inbox, then add in automations, integrations, and other support channels as you need them.
Simple set up
Just getting Freshdesk set up can take weeks. With Help Scout, you can get set up in minutes and be a power user in a day.
How we stack up
It’s not just us, buyers on Capterra are saying the same thing about their experiences. Help Scout scores higher in the following categories that matter most for customers.
Ease of Use
Whether you’re a team of five or 500, our per-agent cost stays the same.
More value for less
Shared inboxes, live chat, proactive messaging, and a help center are all included in your plan.
No red tape, just sign up and go.
Help Scout is right for you if...
We understand the challenges unique to scaling and built Help Scout to specifically address those needs. Enterprise software companies like Freshdesk build for their largest users, which have different priorities and budgets.
Customer support is about talking with customers. With Help Scout, you can start having conversations in minutes — with fewer clicks — and manage the setup yourself. There’s no need for outside consultants or teams of dedicated admins, even if you have a complex support setup.
If 10 years of supporting support teams has taught us anything, it’s that customer service matters. With Help Scout, you get access to world-class support 24x6. If you want to learn on your own schedule, we also offer a robust library of easy-to-navigate help documentation.
Freshdesk is right for you if...
You absolutely can manage phone conversations using Help Scout, but we don’t have as many dedicated tools for that specific use case as Freshdesk does. If you’re primarily doing phone support, Freshdesk may be the right option for you.
What you can do with Help Scout
Share team inboxes
Whether you have a team of 2 or 200, Mailboxes keep everyone on the same page. Leverage automation to move fast, while always giving customers a human, helpful experience.
Deliver instant answers
Keep your customers in the flow by embedding help articles right on your website. With Beacon, they never have to leave the page to find an answer.
Connect with customers
Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion
Manage your team
Measure what matters with Help Scout’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.
Connect the tools you already use
Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.