Inside Help Scout

Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!
productQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

26:15
How FlexJobs Engages Customers With Proactive Messages
productHow FlexJobs Engages Customers With Proactive Messages

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.

Build Better Customer Relationships With New Targeted Messages
productBuild Better Customer Relationships With New Targeted Messages

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

Quarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

How to Build a Globally Remote Team That Really Works
productHow to Build a Globally Remote Team That Really Works

There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.

How Brain.fm Achieved a 95% CSAT Score With Help Scout
productHow Brain.fm Achieved a 95% CSAT Score With Help Scout

Learn how Brain.fm uses Help Scout to uphold its user-first mentality and achieve as much visibility into and consistency of customer success as possible.

Good to Grow: Help Scout Celebrates its 10th Year
productGood to Grow: Help Scout Celebrates its 10th Year

Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!

How OnePageCRM Reduced Their Team's Workload by 50%
productHow OnePageCRM Reduced Their Team's Workload by 50%

Since becoming a Help Scout customer, OnePageCRM has scaled its support solution without compromising a human and personalized customer experience.

Customer Story: Upstream Tech
productCustomer Story: Upstream Tech

Before adopting Help Scout, Upstream Tech's support was difficult to manage and evaluate. Help Scout has helped them deliver high-touch, exceptional support.

Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor Updates, and More!
productQuarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor Updates, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Behind The Scenes: How a Help Scout Article Is Made
productBehind The Scenes: How a Help Scout Article Is Made

Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.

3:08
Customer Story: Zapier
productCustomer Story: Zapier

“The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plugins or tabs — it's just you and the customer solving a problem.”

1:34
Customer Story: GrabCad
productCustomer Story: GrabCad

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.

Customer Story: Springboard
productCustomer Story: Springboard

Since becoming a Help Scout customer, Springboard has scaled its support solution without compromising a human and personalized customer experience.

2:28
Customer Story: Influitive
productCustomer Story: Influitive

“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.”

Customer Story: Mixmax
productCustomer Story: Mixmax

Since becoming a Help Scout customer, Mixmax has scaled its support solution without compromising a human and personalized customer experience.

2:29
Customer Story: Panorama Education
productCustomer Story: Panorama Education

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page.

1:48
Customer Story: Tattly
productCustomer Story: Tattly

Tattly insists on delighting customers and uses Help Scout to make providing memorable support as easy and fun as it should be.

2:55
Customer Story: Threadless
productCustomer Story: Threadless

Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human and personalized customer experience.

Customer Story: LanguaTalk
productCustomer Story: LanguaTalk

Learn how LanguaTalk, a marketplace for online language tutoring, uses Help Scout to get customers clear and prompt answers to their questions.

Customer Story: GrowSurf
productCustomer Story: GrowSurf

Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences.

Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports, and More!
productQuarterly Release Notes, November 2020: Advanced Permissions, Message Reports, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

3:15
Customer Story: TeamSnap
productCustomer Story: TeamSnap

Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.

How to Manage Changing Team Needs with Advanced Permissions
productHow to Manage Changing Team Needs with Advanced Permissions

Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.

The Non-Coder’s Guide to Using the Help Scout API
productThe Non-Coder’s Guide to Using the Help Scout API

Learn the basics of APIs and get started using Help Scout's API to create, update, and delete conversations in your Help Scout account.

Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor, and More!
productQuarterly Release Notes, September 2020: Article Ratings, New Messages Editor, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Help Scout’s Ultimate Guide to Remote Management
productHelp Scout’s Ultimate Guide to Remote Management

A compilation of the most important remote management lessons Help Scout's Nick Francis learned while running a fully remote company for 9+ years.

How to Advocate for Colleagues in a Remote Work Environment
productHow to Advocate for Colleagues in a Remote Work Environment

Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.

Black Lives Matter
productBlack Lives Matter

Merely not being racist is insufficient. We must commit to being actively anti-racist — to listen, to learn, and to act.

Quarterly Release Notes, May 2020: Introducing Product Live, iOS Forwarding, Slack, and More!
productQuarterly Release Notes, May 2020: Introducing Product Live, iOS Forwarding, Slack, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

10 Tips for Knocking Your Virtual Interview Out of the Park
product10 Tips for Knocking Your Virtual Interview Out of the Park

Follow these 10 virtual interview tips to set yourself up for success and ensure you're putting your best foot forward when interviewing for a remote job.

How to Stay Productive While Working from Home With Kids
productHow to Stay Productive While Working from Home With Kids

Working from home with kids in the house is not easy, but we’ve collected some advice, practical tips, and useful resources to help you make it through.

Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
productQuarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Working Remotely: Tips from 100+ Remote Workers & Leaders
productWorking Remotely: Tips from 100+ Remote Workers & Leaders

Use these tips and resources to learn how to stay productive when working from home, adjust to remote work, and lead a team of remote workers.

Inside Help Scout: How We Implement Whole Company Support
productInside Help Scout: How We Implement Whole Company Support

Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works directly with customers.

How Beacon Helps You Deliver Great Customer Service
productHow Beacon Helps You Deliver Great Customer Service

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.

Inside Help Scout: How We Triage Our Support Queue
productInside Help Scout: How We Triage Our Support Queue

How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.

Keep Customers In the Flow With Messages
productKeep Customers In the Flow With Messages

Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.

Help Scout’s Brand Animation Process
productHelp Scout’s Brand Animation Process

See how a brand comes to life by incorporating animation with brand elements.

Illustrating the Help Scout Brand
productIllustrating the Help Scout Brand

Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.

Introducing Help Scout for Good
productIntroducing Help Scout for Good

Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.

Announcing the Help Scout Brand Handbook
productAnnouncing the Help Scout Brand Handbook

Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way.

The Technical Debt Myth
productThe Technical Debt Myth

The term “technical debt” tries to encapsulate many, often conflicting concepts. Here we unravel several myths surrounding tech debt and offer a practical approach to addressing it.

Making (and Breaking) the Help Scout Brand
productMaking (and Breaking) the Help Scout Brand

A behind-the-scenes look at what went into Help Scout’s new illustration style and overarching brand.

Behind the Scenes: The Design of Beacon
productBehind the Scenes: The Design of Beacon

A peek behind the curtain at what went into the making of Help Scout’s Beacon product

Five Tools for Writing High Quality PHP
productFive Tools for Writing High Quality PHP

In this post, I’ll share some of my own favorite tools that you can use to help ensure that you’re shipping high quality and maintainable code.

Making Content More Inclusive
productMaking Content More Inclusive

Using inclusive language is often a matter of auditing your vocabulary for ableist and other problematic terminology.

Creating Team Ownership with Better Language
productCreating Team Ownership with Better Language

I believe that with a fundamental shift towards thinking and communicating about it as our code we can create a more open and constructive working environment.

Beacon 2.0 Preview: The User Interface
productBeacon 2.0 Preview: The User Interface

A preview of the user interface in the new version of Help Scout’s Beacon product.

Beacon 2.0 Preview: Introducing Chat
productBeacon 2.0 Preview: Introducing Chat

A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.

Beacon 2.0 Preview: What’s New
productBeacon 2.0 Preview: What’s New

A preview of the big improvements we’re making to Beacon, our embeddable, on-site support widget.

Self-Service is the Next Frontier in Customer Support
productSelf-Service is the Next Frontier in Customer Support

Self-service is the new competitive differentiator. Here’s how Help Scout is addressing that challenge and redefining self-service customer support with its product.

9 Tips for Working While You Travel
product9 Tips for Working While You Travel

Remote work allows you to bring your work with you when you travel. Keep these tips in mind to maximize your productivity and time for exploration.

The Digital Nomad’s Toolkit for Staying Productive
productThe Digital Nomad’s Toolkit for Staying Productive

The essential list of hardware and software for digital nomads to stay productive on the move.

How to Maintain Your Health as a Digital Nomad
productHow to Maintain Your Health as a Digital Nomad

Remote workers don’t have to compromise their health. Here’s how to stay in shape and feeling great as a digital nomad.

How I Stay Productive Working Remotely
productHow I Stay Productive Working Remotely

Working remotely and having the freedom to choose my working hours gave me the opportunity to write code when I’m at my best.

5 Benefits of Integrating HubSpot + Help Scout
product5 Benefits of Integrating HubSpot + Help Scout

Help Scout’s integration with HubSpot puts customer information where you need it most and adds important lifecycle events to the customer timeline.

Testing Code That Talks to the Database
productTesting Code That Talks to the Database

For the purpose of this post I’d like to focus on what is common — database access via a high level repository-like component. How do we test a component like this?

Functional vs. Unit Testing for the Browser
productFunctional vs. Unit Testing for the Browser

There are ten thousand blog posts out there extolling the virtues of TDD/BDD, so I’m going to focus here on what I’ve learned from my functional testing misadventures.

Reducing Complexity with Guard Clauses in PHP and JavaScript
productReducing Complexity with Guard Clauses in PHP and JavaScript

A guard clause is a snippet of code at the top of a function or method that returns early when some precondition is met.

Becoming a Digital Nomad: the Good, the Bad, and the Ugly
productBecoming a Digital Nomad: the Good, the Bad, and the Ugly

The ins and outs of launching and maintaining a career as a digital nomad.

The Database Is Not an Implementation Detail
productThe Database Is Not an Implementation Detail

Databases are critical functions of most systems that are in use today. Both proper database selection and good performance tuning and monitoring are critical processes.

The Evolution of the Help Scout Brand
productThe Evolution of the Help Scout Brand

Building a brand that lasts requires maintenance and design principles as concrete as your company values.

Lessons Learned from 6 Years of Working in My Pajamas
productLessons Learned from 6 Years of Working in My Pajamas

Six years of working remotely has given me some firm opinions on the topic. If I’ve learned anything, it’s this…

Customer Story: Tuft and Needle
productCustomer Story: Tuft and Needle

Tuft and Needle's unflinching focus on customer experience is what helped them become an exceptional company.

2:14
Customer Story: Senneca
productCustomer Story: Senneca

Since becoming a Help Scout customer, Senneca Holdings has scaled its support solution without compromising a human and personalized customer experience.

24 Ideas That Will Change The Way Your Remote Team Works
product24 Ideas That Will Change The Way Your Remote Team Works

We've gathered 24 useful remote work resources on better communication, tools, and productivity.

Six Ways Remote Teams Can Crush Their To-Do Lists
productSix Ways Remote Teams Can Crush Their To-Do Lists

When you work remotely, you need to manage not only your own time, but respect the time of those you’re working with.

Front-end Testing for the Lazy Developer with CasperJS
productFront-end Testing for the Lazy Developer with CasperJS

CasperJS is the answer to help you achieve your testing goals.

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

Try for free