Our mission is to empower businesses with tools that serve people in the most human, helpful way.

Our Story
We created Help Scout for businesses that share our passion for doing right by the customer. For many of us, great customer service isn’t a cost center — it’s an effective marketing tool, a competitive differentiator, and a cornerstone of the brand.
But in 2011, there were no customer service platforms available that embodied our customer-centric values. There were help desks that quite literally treated each person like a number and made it far too difficult to build a long-term relationship. We felt a strong pull to make something different, and we did.
Today Help Scout is used by customer-centric organizations around the world, from small businesses to high-growth startups and non-profits. We’ve been on this journey for several years now, but in many ways it still feels like early days. The way we see it, doing right by customers will never go out of style, and we intend to be around for as long as people value that way of doing business.
- Launched in April of2011remote from day one
- Our product powers12,000+customer-facing teams
- We serve customers in140+countries
- Made by hand in80+cities worldwide



Our Values
People love to buy from and support businesses they believe in. It’s what makes small businesses so special, and it’s why we choose to share our values publicly.
For profit and for purpose
We’re a Certified B Corporation, which means Help Scout is accountable to inclusive, sustainable business practices. We’ve also committed 1% of our equity to corporate philanthropy via Pledge 1%. If your organization is making an impact, we’d love to help!

Diverse team, better everything
The data is indisputable: diverse teams perform better. In the interest of building the best product and the most thriving and inclusive company, we’re committed to a diverse team that understands and reflects our customer base.

Do less, do it better
Instead of chasing feature parity, we aspire to build products that get the details right. Doing support is a tough job, and we’re fiercely committed to helping our customers feel like they’ve got superpowers.



Remote first
We’ve worked remotely from day one and have seen the extraordinary benefits of a remote-first company and culture. It enables us to hire the best talent we can find, and for our team to enjoy flexibility and unprecedented work-life harmony.

Meet Our Team

Abigail Phillips
Customer ChampionVP of Customers
Somerville, MA

Adam Goyette
Customer ChampionVP of Marketing
Chicago, IL

Adrianne Hersrud
Customer ChampionEngineering Coach
Seattle, WA

Agata Niewiadomska
Customer ChampionJava Engineer
Krakow, Poland

Alejandra Villa Alvarez
Customer ChampionJavaScript Engineer
Berlin, Germany

Alex Eaton
Customer ChampionProduct Marketer
Boulder, CO

Alex Estrada Cline
Customer ChampionSenior Product Designer
Salt Lake City, UT

Alexandra Haynes
Customer ChampionFront-end Engineer
Los Angeles, CA

Alicia Rivas
Customer ChampionAndroid Engineer
Madrid, Spain

Alison Charles
Customer ChampionDirector Product Marketing
Seattle, WA

Alison Groves
Customer ChampionOnboarding Specialist
Nashville, TN

Amy Panza
Customer ChampionSales Coach
Watertown, MA

Ana Henneberke
Customer ChampionEngineering Coach
Portugal

Angie Vargas
Customer ChampionTechnical Support Specialist
Miami, FL

Anjuan Simmons
Customer ChampionEngineering Coach
Houston, TX

Annabelle Nichols
Customer ChampionProduct Support Analyst
Minneapolis, MN

Anthony Gass
Customer ChampionSales Development Representative
Durham, NH

Anton Reimer
Customer ChampionBusiness Development Representative
Oceanside, California

Augusto Soares
Customer ChampionJavaScript Engineer
Porto, Portugal

Autumn West
Customer ChampionExecutive Assistant
Salt Lake City, UT

Ben Kuhl
Customer ChampionPHP Engineer
Louisville, KY

Betina Perez Neder
Customer ChampionQA Engineer
Halifax, NS

Bob Stalmach
Customer ChampionJava Engineer
Prague, Czech Republic

Borys Zibrov
Customer ChampionJava Data Engineer
Kyiv, Ukraine

Brian Agatonovic
Customer ChampionDevOps Engineer
Parma, Ohio

Brian Curtich
Customer ChampionDevOps/Security Ops Engineer
Barcelona, Spain

Buzz Usborne
Customer ChampionPrincipal Product Designer
Shell Cove, Australia

Casey Lockwood
Customer ChampionAccount Executive
Rye, NH

Catherine Wheeler
Customer ChampionDev Ops Engineer
Cleveland, OH

Christine Chavez
Customer ChampionTechnical Support Specialist
Kapolei, HI

Christine Chen
Customer ChampionBrand Designer
Orange County, CA

Christine Yoon
Customer ChampionProduct Manager
Cambridge, MA

Christopher Im
Customer ChampionMarketing Operations Manager
Cambridge, MA

Corey Nilan
Customer ChampionJavaScript Engineer
West Orange, NJ

Dan Svizeny
Customer ChampionAccount Executive
Philadelphia, PA

David Doherty
Customer ChampionTechnical Support Specialist
Wandering...

Denny Swindle
Customer ChampionCTO, Co-founder
Louisville, CO

Diana Price
Customer ChampionContent Writer
Hailey, Idaho

Diogo Souza
Customer ChampionJava Engineer
Brazil

Disha Mungra
Customer ChampionTechnical Support Specialist
Camberwell, Australia

Eli Overbey
Customer ChampionRevenue Operations
Garner, NC

Elyse Mankin
Customer ChampionProduct Support Coach
Los Angeles, CA

Emerson Farrugia
Customer ChampionJava Engineer
Wandering...

Erik Blad
Customer ChampionSenior Brand Designer
Brooklyn, NY

Frank Bille-Stauner
Customer ChampionSenior Java Engineer
Ringsted, Denmark

Gaby Dumit
Customer ChampionGrowth Analyst
Houston, TX

Gilberto Valverde
Customer ChampionMobile QA Engineer
Wandering...

Heather Kuebel
Customer ChampionSenior Recruiter
Boston, MA

Hillary Noble
Customer ChampionEditorial Lead
Washington, D.C.

Hope Uwa
Customer ChampionJavaScript Engineer
Lagos, Nigeria

Inês Pinto
Customer ChampionSenior Product Designer
Lisbon, Portugal

Izzy Lugo
Customer ChampionContent Producer
Milwaukee, Wisconsin

Jack Nagel
Customer ChampionGrowth Marketer
Chicago, IL

Jacob Wallace
Customer ChampionJava Engineer
Dallas, TX

Jade Robbins
Customer ChampionProduct Manager
Bozeman, Montana

Jakub Janczyk
Customer ChampionJavaScript Engineer
Warsaw, Poland

Jamie McDonald-Gibson
Customer ChampionJava Engineer
Lewes, UK

Janie de Guzman
Customer ChampionBrand Director
Charleston, SC

Jared McDaniel
Customer ChampionDirector of Product Design, Co-founder
Nashville, TN

Jared van Aalten
Customer ChampionEmail Deliverability Engineer
Atlanta, GA

Jason Ramey
Customer ChampionDevOps Engineer
Louisville, KY

Javier Silverio Lopez
Customer ChampionTechnical Support Specialist
London, UK

Jenny Rush
Customer ChampionController
New York

Jesse Short
Customer ChampionContent Writer
Omaha, NE

Jessica Greene
Customer ChampionSEO Strategist
Floyds Knobs, IN

Jordan Wahl
Customer ChampionProduct Marketing Manager
Chicago, IL

Jorge Selva
Customer ChampionDirector of Growth Marketing
Chicago, IL

Juan Pablo Lomeli Diaz
Customer ChampionUI Engineer
Barcelona, Spain

Juan Pereira
Customer ChampionAndroid Engineer
Montevideo, Uruguay

Julie Cousins
Customer ChampionEngineering Coach
Cleveland, OH

Julie Hammers
Customer ChampionProduct Manager
Saint Louis, MO

Justin Wolfe
Customer ChampionProduct Support Analyst
Portland, OR

K'Shelle Waller
Customer ChampionProduct Support Analyst
Philadelphia, PA

Katia Zanotti
Customer ChampionFront-end Engineer
Verbania, Italy

Katie Harlow
Customer ChampionCustomers Team Coach
Portland, OR

Keisha Johnson
Customer ChampionProduct Manager
Boston, MA

Kelly Herring
Customer ChampionTechnical Support Specialist
Melbourne, Australia

Kelly Hummell
Customer ChampionTechnical Support Specialist
Denver, CO

Kelly May
Customer ChampionProduct Manager
Lehi, UT

Kenneth Tong
Customer ChampionDirector of Customer Success
Los Angeles, CA

Kristen Bryant
Customer ChampionDirector of Content
Cambridge, MA

Kristi Thompson
Customer ChampionTechnical Support Specialist
Denver, CO

Kyle Long
Customer ChampionAccount Executive
Costa Mesa, CA

Kyle Reid
Customer ChampionFinance Operations
Raynham, MA

Kylie Dunkley
Customer ChampionSenior Product Designer
Parker, CO

LaToya Lyn
Customer ChampionChief People Officer
New York

Lauren Brown
Customer ChampionJavaScript Engineer
Denver, CO

Leah Knobler
Customer ChampionDirector of Talent Acquisition
Boston, MA

Leonardo Menezes
Customer ChampionJava Data Engineer
Asturias, Spain

Lisa Bradley
Customer ChampionAccount Manager
Minneapolis, MN

Luis Morales
Customer ChampionDevOps Engineer
Madrid, Spain

Luke Lancaster
Customer ChampionJavaScript Engineer
Nashville, TN

Malika Lim
Customer ChampionQA Engineer
Vancouver, BC

Maria Petrunina
Customer ChampionPHP Engineer
Sudbury, MA

Mariah Hay
Customer ChampionChief Experience Officer
Salt Lake City, UT

Mark Carter
Customer ChampionFront-end Engineer
Portland, OR

Mary Grissom
Customer ChampionSenior Recruiter
Atlanta, GA

Mat Patterson
Customer ChampionCustomer Evangelist
Wollongong, Australia

Matt Plays
Customer ChampionSenior Brand Designer
New England

Maxi Ferreira
Customer ChampionJavaScript Engineer
Mendiolaza, Argentina

Megan Chinburg
Customer ChampionVP Engineering
Turin, IT

Melanie Shears
Customer ChampionTechnical Support Specialist
Willowick, OH

Mic Vachon
Customer ChampionAccount Executive
Washington, DC

Michael Peterson
Customer ChampionData Lead
Montreal, Canada

Michal Kierat
Customer ChampionPHP Engineer
London, UK

Michal Vrtiak
Customer ChampionJava Engineer
Brno, Czech Republic

Michelle Mariani
Customer ChampionJavaScript Engineer
Indianapolis, IN

Miguel Olivares Ruiz
Customer ChampionSenior Java Engineer
Valencia, Spain

Miguel Rosales Sueiro
Customer ChampionPHP Engineer
A Coruña, Spain

Mikael Nousiainen
Customer ChampionJava Engineer
Hämeenlinna, Finland

Morgan Woodrow
Customer ChampionSales Manager, BDR
Charlotte, NC

Myrtle Ossai
Customer ChampionEmployee Onboarding Specialist
Philadelphia, PA

Natiesha Magoon
Customer ChampionBusiness Development Representative
Dallas, TX

Neil Simpson
Customer ChampionEngineering Coach
Ottawa, Canada

Nick Amundson
Customer ChampionAccount Manager
Seattle, WA

Nick Francis
Customer ChampionCEO, Co-founder
Boulder, CO

Nickolas Kenyeres
Customer ChampionSenior JavaScript Engineer
Toronto, Canada

Nikki Perry
Customer ChampionSenior Product Designer
Oakland, CA

Pallavi Singh
Customer ChampionGrowth Marketer
Toronto, Canada

Paola Maciel
Customer ChampionTechnical Support Specialist
Wandering...

Patryk Kowalczyk
Customer ChampionSenior Java Engineer
Poland

Pearl Friis
Customer ChampioniOS Engineer
Charlotte, NC

Pierre-Luc Babin
Customer ChampionJavaScript Engineer
Quebec, Canada

Pilar Garcia
Customer ChampionCloud Security and Data Privacy Lead
Toronto, Canada

Radosław Nowak
Customer ChampionJava Engineer
Warsaw, Poland

Rick Shin
Customer ChampionPHP Engineer
Vancouver, BC

Ryan Mulrooney
Customer ChampionQA Engineer
Wakefield, UK

Sam Magambo
Customer ChampionDevOps Engineer
Houston, TX

Saphiya Hindeyeh
Customer ChampionMarketing Campaign Manager
Los Angeles, CA

Sarah Brown
Customer ChampionProduct Support Analyst
Clarksville, TN

Sarah-Mei Estrada
Customer ChampionCustomers Team Coach
Cambridge, MA

Scott Alexander-Bown
Customer ChampionAndroid Engineer
Bristol, UK

Scott Petit
Customer ChampioniOS Engineer
Dallas, TX

Sean Halpin
Customer ChampionSenior Product Designer
Dublin, Ireland

Sewar Nasser
Customer ChampionSenior Account Manager
New York City, NY

Shaun McIlroy
Customer ChampionProduct Support Analyst
Southampton, UK

Shawna Fisher
Customer ChampionChief Financial Officer
Charleston, SC

Stuart Blake
Customer ChampionVP of Sales
New York City, NY

Suchada Stevens
Customer ChampionPeople Ops Business Partner
California, USA

Terrence L. Jones
Customer ChampionJavaScript Engineer
Wandering...

Tom Graham
Customer ChampionPHP Engineer
Ibstock, UK

Wendy Chen
Customer ChampionAssistant Controller
Wilmington, MA

Whitney Guerrero
Customer ChampionProduct Manager
Pittsford, NY

Will Cuadra
Customer ChampionRecruiter
Wandering...

Yves Jans
Customer ChampionDevOps Engineer
Opglabbeek, Belgium

Zainab Allawala
Customer ChampionAccount Executive
San Francisco, CA

Zuzana Sekerova
Customer ChampionProduct Manager
Austin, TX

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