Keep getting better with reports
Help Scout’s reports will do all the heavy lifting for you from day one — no customization required. Don’t sweat it!
Evaluate your team’s volume by channel, busiest hours, and trending topics among your customers.
An overview of your team’s email productivity, with response, resolution, and handle time metrics.
All of the key metrics related to chat, such as wait time, response time and duration.
A summary of phone calls created and who on your team is talking with customers the most.
Understand the performance of your articles via Beacon and Docs sites, including answer rate and time saved.
Everything a manager needs in one place. See any individual’s key performance metrics, like number of conversations per day.
Track customer satisfaction ratings to give your team high-fives and quickly turn customer frowns upside down.
Take your data with you
Export reporting data to CSV/XLS, use the API endpoints, or leverage FiveTran to integrate with the business intelligence tool of your choice.
Save time and reps with Views
Sort your data with advanced filters and save custom Views for quick access later.