Integrate Nicereply with Help Scout

Use surveys to closely track customer satisfaction

Nicereply is a customer satisfaction survey tool. Integrating Help Scout with Nicereply makes it easier to measure team performance, providing insight into Customer Satisfaction, Customer Effort and Net Promoter Score.

With a Nicereply integration, tracking the quality of your customer service is as easy as embedding a ratings link into your Help Scout email signature. Customers can rate each reply you send, and you can review how your team is performing.

Example of a Help Scout conversation with Nicereply integration


  • Measure Customer Effort, Customer Satisfaction, and Net Promoter Score
  • Add the rating snippet of your choice to your mailbox signature
  • Customize a mobile-ready survey using your company branding

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

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