Customer Service

Most Recent Posts

View All Posts
Fast Food vs. Fine Dining in Customer Service
customer serviceFast Food vs. Fine Dining in Customer Service

What can customer service professionals learn from Geraldine DeRuiter’s review, 'Bros., Lecce: We Eat at The Worst Michelin Starred Restaurant, Ever'?

How To Make the Most of Your Customer Support Data
customer serviceHow To Make the Most of Your Customer Support Data

Customer support data is the universal language that allows you to communicate the influence your team has to the rest of the company.

Customer Self-Service: Benefits, Tips, and 5 Great Tools
customer serviceCustomer Self-Service: Benefits, Tips, and 5 Great Tools

When backed by human support, customer self-service is key to delivering excellent support. Here's what you need to know to get started.

View All Posts

Editor's Picks

The Supportive: A Series for Service Professionals
customer serviceThe Supportive: A Series for Service Professionals

Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.

Why You Don’t Need an AI Support Chatbot
customer serviceWhy You Don’t Need an AI Support Chatbot

While the promise of using a support chatbot is compelling, there are better ways to improve team efficiency while still delivering great support.

GPT-3 and AI in Customer Support
customer serviceGPT-3 and AI in Customer Support

GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support.

Subscribe to the Customer Service blog

Join 251,101 readers who are obsessed with building a customer-centric company.

Detailed Guides

Buyer's Guide to Choosing the Right Customer Support Tool
customer serviceBuyer's Guide to Choosing the Right Customer Support Tool

Use this guide to identify your specific support software needs, understand the types of solutions to look for, evaluate your options, and get leadership buy-in.

How to Scale Customer Support Without Compromising Service
customer serviceHow to Scale Customer Support Without Compromising Service

It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.

The Ultimate Guide to Small Business Customer Service
customer serviceThe Ultimate Guide to Small Business Customer Service

Learn everything you need to know about small business customer service with these tips and strategies from small business leaders.

The 13 Best Customer Service Software Platforms for 2022
customer serviceThe 13 Best Customer Service Software Platforms for 2022

If it's time for your team to adopt customer service software, this guide will tell you everything you need to know to make the right choice.

The Taming of the Queue: 14 Support Queue Management Tips
customer serviceThe Taming of the Queue: 14 Support Queue Management Tips

Understanding and managing the power of the support queue is critical to a sustainable customer service organization. Consider these 14 tips.

How to Hire for Customer Service: A Step-by-Step Guide
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide

Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.

Customer Service Training: 21+ Tips, Activities, and Courses
customer serviceCustomer Service Training: 21+ Tips, Activities, and Courses

Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed.

How to Implement Live Chat With a Small Support Team
customer serviceHow to Implement Live Chat With a Small Support Team

Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices.

How to Build a Thriving Support Team and Department from Scratch
customer serviceHow to Build a Thriving Support Team and Department from Scratch

Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.

18 Knowledge Base Examples That Get It Right
customer service18 Knowledge Base Examples That Get It Right

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022.

10 Response Templates for Tricky Customer Service Emails
customer service10 Response Templates for Tricky Customer Service Emails

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

Try for free