Growth & Culture

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Reducing and Handling Ecommerce Shipping Cost Complaints
growthReducing and Handling Ecommerce Shipping Cost Complaints

Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.

DEI at Help Scout: 2021 Update
growthDEI at Help Scout: 2021 Update

As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.

The 11 Best Ecommerce Customer Service Software Platforms
growthThe 11 Best Ecommerce Customer Service Software Platforms

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.

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Editor's Picks

How Support Teams Can Improve Customer Retention
customer serviceHow Support Teams Can Improve Customer Retention

Discover strategies support teams can use to combine high-quality, empathetic customer service with a deliberate focus on business growth.

Where to Start When Building a Customer Success Team
growthWhere to Start When Building a Customer Success Team

Customer success teams are the best way to ensure an excellent customer experience. Here's how and why you should build one for your company.

A Founder’s Guide to Building a Customer-Focused Company
growthA Founder’s Guide to Building a Customer-Focused Company

Customer focus results in loyal customers, strategic decision making, and company growth. Learn how to foster customer focus in your business.

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Join 251,101 readers who are obsessed with building a customer-centric company.

Detailed Guides

Customer Satisfaction: What It Is and 6 Ways to Boost It
growthCustomer Satisfaction: What It Is and 6 Ways to Boost It

Customer satisfaction is the pulse beneath most key business metrics. Learn why it’s important, how to measure it, and six ways to improve it.

How a Great Customer Experience Can Grow Your Bottom Line
growthHow a Great Customer Experience Can Grow Your Bottom Line

Customer experience is a key brand differentiator for SaaS and ecommerce businesses. Here’s how to create a CX strategy and profit from it.

Customer Success: What It Means, Why It Matters, and More
growthCustomer Success: What It Means, Why It Matters, and More

Business success today demands that companies focus on helping customers succeed. Here’s everything you need to know about customer success.

How to Inspire, Measure, and Improve Customer Loyalty
growthHow to Inspire, Measure, and Improve Customer Loyalty

Customer loyalty is key to reducing churn and increasing revenue for your online business. Here's everything you need to build loyalty.

A Complete Guide to Customer Acquisition for Startups
growthA Complete Guide to Customer Acquisition for Startups

Learn how to define your audience, goals, and channels to build a customer acquisition strategy for your startup that gets results.

Understanding Consumer Behavior to Convert More Customers
growthUnderstanding Consumer Behavior to Convert More Customers

Learn how customers buy with these 10 consumer behavior studies. Use proven psychology to help enhance your persuasion, influence, and marketing efforts.

The List Building Strategies That Grew 251,000 Subscribers
growthThe List Building Strategies That Grew 251,000 Subscribers

Discover the list building techniques you need to build a massive list of engaged subscribers and turn your newsletter into a conversation machine.

6 Proven Strategies for Building a Customer-Centric Company
growth6 Proven Strategies for Building a Customer-Centric Company

Customer centricity is a catalyst for growth and a competitive differentiator. Adopt these 6 strategies to build a customer-centric business.

What Is Customer Retention + 16 Proven Retention Strategies
growthWhat Is Customer Retention + 16 Proven Retention Strategies

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior.

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